Products and Quality
Are the glasses original and high-quality?
Yes. We work only with reliable suppliers and high-standard sports products, tested to ensure comfort, durability, and performance.
Do the glasses have UV protection?
Yes. All models offer UV400 protection, blocking 100% of UVA and UVB rays.
What if I receive a damaged or defective product?
Just contact us within 30 days after delivery, and we will arrange an exchange or return according to our returns policy.
Shipping and Delivery
Where are the orders shipped from?
Orders are shipped directly from our international warehouses to Ireland.
What is the delivery time?
The average delivery time is 7 to 15 business days, which may be extended due to customs or logistics delays.
Is there a tracking code?
Yes. Once the order is dispatched, you will receive a tracking code by email.
Can I track my order throughout the delivery process?
Yes. You can track your order through our “Track Your Order” page available on the website.
What if my order is delayed?
Most orders arrive on time, but external factors may cause delays. If this happens, our support team will monitor your case until delivery.
Payments and Security
Which payment methods are accepted?
We accept international credit cards, PayPal, and other secure methods available at checkout.
Is it safe to shop at Stry Sports?
Yes. We use SSL encryption across the site to ensure your information is protected.
Can I pay in a currency other than Euro?
Payments are automatically processed in Euros (€). Depending on the method used, your bank may convert from another currency.
Exchanges, Returns, and Refunds
Can I return a product if I don’t like it?
Yes. You can request a return within 14 days of receipt, as long as the product is in perfect condition, unused, and in its original packaging, without marks or damage.
How do I request an exchange or return?
Just contact us at contact@strysports.com with your order number and details. Our team will provide all instructions.
How long does it take to receive my refund?
After the product arrives at our returns center, the refund is processed within 7 business days. The time for the amount to appear depends on the payment method used.
General Questions
Do I need to pay import taxes?
Some orders may be subject to customs taxes in Ireland. These fees are the customer’s responsibility and vary according to local law.
Can I change my order after it’s completed?
No. Once finalized, the order is immediately sent for processing and cannot be changed.
How can I contact Stry Sports?
You can reach us directly via email at contact@strysports.com.
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